The Economic Inspection recorded 28,220 consumer complaints last year, the Economy Ministry reported on Monday.
Fake online stores were the most common type of complaint, totalling 6,463, followed by unsolicited phone calls and email or SMS spam (4,467 complaints).
Half of these complaints (14,444) were made through the ConsumerConnect platform, which was launched last year. The website provides information on consumer rights, allows users to ask questions, access mediation services, and report violations of consumer protection laws.
Other major types of complaints included delivery issues (3,117), phishing attempts to obtain personal data (2,277), payment-related problems (1,534), and hidden subscription purchases (1,203).
In 2024, the Economic Inspection closed 39 fraudulent online shops through a fast-tracked procedure, according to the administration last month.
The service examines all received complaints, initiates investigations if necessary, or refers them to the appropriate inspection department. If violations are found, the Economic Inspection can order the offending party to stop or remedy the situation.
Additionally, the Economy Ministry is launching Consumer Week this Monday, culminating on International Consumer Rights Day on Saturday 15 March. The administration will share tips and advice to help consumers protect themselves against scams and fraud.
