The possibility for SNCB train attendants to add a "personal touch" to their announcements has been part of official advice for a few weeks now.
This "practice" was already "implicitly authorised," but it has now been officially communicated, in this case in a sheet containing a series of tips for the 2,500 or so train attendants, confirmed SNCB spokesperson Elisa Roux to the Belga News Agency.
This "personal touch" can, for example, consist of adding a first name to the announcement or sending greetings in the run-up to a holiday.
"But it can also be a wishing students luck with their exams or a good day to holidaymakers going to spend a day at Pairi Daiza," Roux added to illustrate her point.
According to Roux, many train attendants have already made a habit of embellishing their announcements.
