The benefits of a cashless society are constantly promoted by financial institutions and regulators, for whom a centralised register of digital transactions represents a major tool against money laundering.
In addition, the public is sold the promise of seamless payments at the tap of a card or phone – far more convenient than fumbling for loose change and safer than carrying wads of banknotes around. For anyone on the fence about doing away with hard cash as the common currency, all merchants in Belgium have been legally obliged to accept digital payment since July 2022.
But the belief that "cash is king" is hard to shake and despite encouragement and legal persuasion, many just aren't ready to swap the clink of coins for cards embedded with microchips. Whether the reluctance is on the part of consumers or traders, one often finds in Belgium that attempts to pay with card are turned down or come with an additional charge for some associated cost (how much this is is not clear).
Yet the whole payment palaver is made downright annoying as access to our savings grows increasingly difficult. With the number of ATMs/cashpoints falling each year, withdrawing our money frequently comes with a trek just to find that the machine is either broken, out of cash, or has been discontinued.
How often have you given up on buying something because you were put off the exercise of paying for it? The value of missed purchases nationwide is surely considerable. Worse still, many municipalities in Belgium no longer have a cashpoint at all, stoking fears of a social gap between those who are digitally competent and those who struggle to access online banking – particularly those without the apparatus (smartphones or computers) to participate.
Compounding the issue is the fact that Belgium's four major banks have failed to deliver on plans to install more co-operated ATMs whilst at the same time removing those that they operate independently. Citizens organisations have highlighted the problem this presents and stress the need for a universal banking service.
Until then, Belgium's transition to cashless feels more forced than voluntary. Is paying in Belgium unnecessarily complicated? Let @Orlando_tbt know.
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1. Withdrawing cash: Even fewer ATMs in Belgium as banks fall short of promises
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