Floya, Brussels' new multimodal mobility app that brings together Belgium's fragmented modes of public transport and shared mobility across the regions, has already been downloaded more than 100,000 times.
Floya brings together the various Belgian public transport companies (STIB, De Lijn, SNCB and TEC) and shared bikes, scooters, cars and taxis on the MaaS (Mobility as a Service) system launched by STIB and the Brussels-Capital Region in September 2023.
All in the same app, the MaaS mobility portal allows users to plan, book and pay for their trips. Just four months after its launch, the multimodal app has already been downloaded more than 100,000 times – a milestone that confirms the appeal of an end-to-end travel and planning app focused on soft mobility.
All-in-one
The app will continue to evolve, offering more services and features. Taxis Verts joined the app in October, and the e-scooter operators Voi and Bolt will follow in 2024. The colours of the map to find your way were also revised based on user feedback, making them easier to read.
In terms of ticketing, the digital Brupass will be offered directly in Floya – allowing travellers to plan, pay and complete their journey with STIB, De Lijn, TEC and SNCB in the app, including ticket validation. Payment will also be easier thanks to the addition of Bancontact as a payment method.
Improvements to the app's digital accessibility, known as Web Content Accessibility Guidelines (WCAG), are also planned. This will happen in two phases: WCAG 2.0 level A by the first half of the year; and level AA by the second half of 2024.
Dott' e-scooters in Brussels. Credit: Belga / Eric Lalmand
From 1 February, Brussels is reducing the number of sharing scooters and bikes in Brussels. The operators selected after a call for applications are Dott and Bolt for e-scooters, and Dott, Bolt and Voi for bikes.
TIER bikes and scooters will leave the Floya app in February, while Bolt will join in spring 2024 and Voi later this year. In the meantime, Floya users can borrow Dott bikes and scooters, as well as Villo! bikes, which are not covered by the new measures.
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The other measure being taken to regulate these vehicles is the implementation of more drop zones in Brussels. These will be increased in the coming weeks to ensure bikes and scooters are parked correctly and do not block footpaths.
Municipalities are continuing to mark out these parking zones. In the meantime, drop zones are visible in Floya as soon as they are defined by the local authorities – even if the ground markings are not yet in place. When a reservation is made, Floya indicates where users can borrow their scooters or bikes and return them after use.
