With a history that spans several decades, Serco has established itself within multiple areas of expertise, ranging from government and military support services to technology and digital solutions. Serco’s key to excellence? A passion for delivering exceptional services and investing in the development of their most important asset: people.
In an ever-changing landscape, European institutions require reliable partners to navigate the complex challenges they face. For the past 30 years, Serco has emerged as a leading service provider and impact partner, combining a strong experience in providing complex management services with deep technical expertise to deliver innovative solutions that make a positive difference in the lives of European citizens.
In Belgium and across Europe, Serco offers a wide range of services in the International Organisations (IO) and defence sectors, providing specialised, end-to-end solutions that support key areas of expertise including IT support, managed services and contact centres. By continuously seeking talented colleagues to join, Serco ensures that customers receive the highest quality of service while staying at the forefront of innovation to maximise its impact on public services.
Leveraging technical knowledge
Serco embraces innovation and actively seeks out new and creative approaches to solving complex challenges. Using industry best practices, exceptional talent, as well as continuous education, Serco currently supports key European institutions within the following technical areas:
IT services and Service Integration and Management (SIAM)
Serco provides tailored and complex IT infrastructure management, including network management, service desk support, data analytics, and cybersecurity services to the largest European institutions. Thanks to Serco’s talented teams and integrated offering, European institutions can enhance their operational capabilities, improve service delivery, and ensure data security and privacy.
Contact Centres
With an understanding of the importance of effective communication and a customer-centric approach, Serco provides European Institutions with managed contact centres handling European citizens’ inquiries with care. Serco's highly trained, multilingual, and dedicated teams work closely with the European institutions to manage inquiries through several channels, ensuring timely and personalised interactions that meet the unique needs of each citizen.
Impacting a better and more sustainable future
As a partner to governments across Europe and around the world it is important for Serco to work for a better future by behaving with integrity and living its Values of Trust, Care, Innovation and Pride. Serco and key partners have been entrusted by the European Commission with the Horizon 2020 Probono project which aims to create multiple European locations that are more sustainable and environmentally friendly by working together with stakeholders to develop green neighbourhoods and communities. Serco will play a key role in the H2020 Probono project by working with partners to build sustainable neighbourhoods across Europe.
Helping Ministries of Defence focus on their core activities
Serco provides a wide range of support services for many Defences of NATO allied countries, enabling soldiers to concentrate on their core activities: training and missions.
Serco is a proud partner of the Belgian Ministry of Defence providing support to military bases across the country and integrated facility management services. Supporting the Belgian and Dutch Navy, Serco also looks after their most prestigious vessels through navy engineering and technical Services.
Are you ready to start making a difference?
Serco is currently hiring for several English-speaking roles within multiple key areas in Belgium and Europe, including IT, logistics, service delivery and support, business analytics, HR, operations, and more.
If you are looking for your next career step within an international environment that promotes diversity, personal development, and offers the chance to work on meaningful European projects, take a look at Serco’s latest career opportunities here.
