The European Commission announced on Wednesday that it would propose "processing fees" on parcels sold by major online platforms in the EU. These would fund enhanced customs checks against illegal products.
As part of this, the Commission also announced an investigation into the Chinese e-commerce site Shein, accused of breaching EU consumer protection rules.
Customs services are overwhelmed by millions of small parcels imported daily into Europe, mainly from China. Some do not meet EU standards or pose a danger to consumers. The collected fees will help “meet the rising costs” of inspections, explained the Commission.
About 70% of Europeans shop online, with approximately 12 million low-value small parcels entering the EU daily. Over 90% of these parcels come from China, sold by platforms like Temu or Shein, which are rapidly growing.
Beyond the impact on consumer health and safety, the Commission highlighted the environmental effects and the unfair competition faced by businesses complying with EU standards.
"The European Commission's findings are correct, but if they are to be effective, the proposed solutions will have to go further," added Belgian MEP Saskia Bricmont, who is the rapporteur for this issue on the International Trade Committee. "Consumers must also be guaranteed the possibility of asserting their rights in the event of a complaint. This implies new rules and obligations for platforms."
Regarding the investigation into Shein, the Commission suspects widespread violations of EU legislation on unfair contract terms, price indications, and unfair commercial practices.
"We welcome efforts that enhance trust and safety for European consumers when shopping online, and believe that a level competitive playing field can benefit the entire ecosystem," Shein said in a statement. They added that their on-demand model aims to "reduce inefficiency and lowers waste on material and unsold inventory, allowing us to offer great style and quality at accessible prices."
Similar proceedings are underway against Temu, which is suspected of fake discount campaigns, false reviews, and misleading information about consumer rights.
